If your organization requires payment by invoice rather than credit card, you can request an invoice directly from the Prosci Portal. This article covers how to request an invoice, what to expect after submitting your request, payment terms, and what happens if a payment is past due.
For general subscription management (upgrades, downgrades, cancellations, refunds), see [Managing Your Subscription].
How to Request an Invoice — Individual Memberships
From the [Choose Your Plan] page inside your Prosci Portal account:
Identify the plan you would like to purchase.
Navigate to the bottom of the plan box and click the "Need to pay by invoice?" link.
Fill out the short form with your name, organization name, billing address, and an optional PO number.
Submit the form.
Your membership activates immediately — you don't need to wait for payment to clear before accessing your benefits.
What Happens Next
After submitting your invoice request, you'll receive an email with your invoice, including bank transfer instructions and a unique payment reference number.
When making your bank transfer, include the reference number provided on the invoice so your payment can be matched automatically. Once payment is received, you'll get a confirmation email and your invoice will be marked as paid.
Didn't receive the invoice email? Check your spam or junk folder. You can also find a link to view your invoice on the confirmation screen after submitting your request. If you still need help, contact us at [email protected].
How to Request an Invoice — Team Memberships
To learn more about Team Membership pricing and availability, please connect with our Growth Team at [email protected]
Payment Terms
All invoiced subscriptions are due on NET 30 terms, meaning payment is due within 30 days of the invoice date. Payment instructions are included on the invoice itself.
If your organization requires a purchase order (PO) or has specific invoicing requirements, let us know at the time of purchase so we can get everything set up correctly.
What Happens If Payment Is Past Due
The process differs depending on your subscription type.
Individual Membership Subscriptions
If payment is not received within 30 days of the invoice date, your account access will be suspended on day 31. You will not be able to access your membership content or tools until payment is received.
Once payment is processed, your access will be restored.
Teams Membership Subscriptions
Enterprise invoices are issued on NET 30 terms by default. We understand that enterprise payment processes can take time, so we provide an extended grace period before any disruption to your service.
Day 31 (past due): Your account will be marked as past due. All users on your subscription will retain full access while we work with you to resolve the outstanding balance.
Days 31–90: You will receive follow-up communications from our team to help resolve any billing or payment issues. If there's a delay on your end, please let us know — we're happy to work with you.
Day 91: If payment has not been received, account access will be suspended for all users on the subscription.
Access will be restored once payment is processed.
How to Avoid Disruptions
Ensure your billing contact information is up to date in your account settings.
If you anticipate a delay in payment, reach out to our team early so we can work with you.
If your organization requires a PO or has specific invoicing requirements, let us know at the time of purchase.
Restoring Access After Suspension
Once your outstanding balance is paid, access is restored promptly. If you've been suspended and have submitted payment, contact [email protected] so we can confirm receipt and get you back up and running as quickly as possible.
Questions?
If you have questions about your invoice or need help with a payment issue, contact us at [email protected]