The Change Success Assessment (CSA) provides a practical approach for identifying and measuring the strength of the Greatest Contributors to Success for a specific project by identifying the best practices for each of the Greatest Contributors to Success. The best practices are based on Prosci’s research findings and the shared experiences of our global community of change practitioners. More details about the Change Success Assessment can be found in Knowledge Hub.

The Change Success Assessment Facilitator App enables a facilitator to guide participants through the assessment on their mobile devices. Responses are combined and displayed in real time to support collaborative discussions that help organizations apply change management best practices and achieve greater levels of change success.

The assessment evaluates 80 best practices - 10 best practices per the top eight contributors. The contributors are organized into two categories, because successful change depends on both change leadership and engagement and change process enablement:

The Change Success Assessment Facilitator App offers two assessment formats, each designed for different stages and purposes:

Additionally:

The Facilitator App should be used by Change practitioners and or CM Deployment leaders that understand the Change Success Assessment and can articulate its purpose, what it is measuring, and how the organization will use the results.

The Change Success Assessment should be completed by people who have a clear view of:

Recommended participants include:

Log in to the application. You’ll land on the Assessment Sessions dashboard, which lists all your sessions along with their project, creation date, expiration, and participant count.

Click [Create New Session] to set up a new assessment. Each session generates a unique access code that participants will use to join.

*If you have projects in Proxima they will show in the drop down option. However, there is no direct integration with Proxima and the AI Adoption Diagnostic Facilitation App. Choosing the "Create New Project" will not create a new project in Proxima.

After creating the session, you’ll see a unique access code and a QR code. Share either with your participants:

Before the assessment, consider these facilitator best practices:

Participants don’t need an account. They simply:

Participants choose which contributors to assess. The eight contributors are organized into two categories:

Participants can select all eight or focus on specific areas relevant to their role or session plan.

For sessions using the Initial assessment, each best practice appears as a card. Participants assess each practice by:

A progress indicator shows how many practices remain (e.g., “Best Practice 3 of 80”). If a timer is enabled, a visual countdown bar appears on each card.

For sessions using the Detailed assessment, best practices are organized in expandable accordion sections by contributor. Each practice has five rating options:

Your responses save automatically as you answer each practice — no submit button needed. You can:

After responding to all selected best practices, the assessment automatically moves to the summary report view. Participants see their individual results immediately and can toggle between their own responses and the aggregate group view.

As facilitator, you can monitor responses in real-time:

As a facilitator, open the Report view for any session to see aggregated results across all participants. You can switch between viewing All Groups (averaged scores) or any individual participant’s responses.

Two display modes are available:

For Initial Assessment sessions, results are color-coded by consensus:

This view makes it easy to spot patterns — clusters of green indicate strong areas, while clusters of red highlight where the team sees the most room for improvement.

For Comprehensive Assessment sessions, results include both color-coded scores and a maturity level:

Each contributor receives an aggregate score (10–50 points) that maps to a maturity level:

An overall assessment score (70–350 points) provides the aggregate maturity level across all eight contributors.

Toggle between All Groups and individual participant views to uncover perception gaps. Areas where individuals see strengths but the group sees opportunities (or vice versa) are valuable discussion points for alignment and coaching.

Use the What–So What–Now What framework to debrief the assessment results:

Debrief Facilitation Tips:

Document your observations and the group’s agreed next steps directly in the report using the Facilitator Notes and Agreed Actions fields. Click Save to preserve these — they become part of the session record.

Go deeper into specific contributors and best practices to identify actions that will improve success.

Click on the Assessment Session name or select "Actions to Ensure Change Success" from the Actions ellipses:

Select a Contributor and Best Practice from the dropdowns:

Use the form to create targeted recommendations. Each suggestion includes:

Based on your assessment results, consider:

☐ Create an assessment session (choose project, type, and expiration)

☐ Share the access code or QR code with participants

☐ Prepare participants on scope and expectations

☐ Monitor participant progress during the session

☐ Review the assessment report (grid and accordion views)

☐ Compare individual and group results

☐ Drill into best practice details for low-scoring contributors

☐ Add facilitator notes and agreed actions

☐ Create improvement suggestions for priority best practices

☐ Share results and action plan with change leaders

☐ Schedule follow-up assessment to track progress