Kaiya users can now upload documents directly into the Kaiya chat interface to enhance their experience and allow Kaiya to reference the contents as part of its response.
For License Users Only: This feature is available by request. If you'd like it enabled for your account, please contact your Portal administrator or support team.
What can be uploaded as part of this new feature?
The file upload feature supports the following file types:
PDF (.pdf)
Microsoft Word (.doc, .docx)
Microsoft Excel and CSV (.xls, .xlsx, .csv)*
PowerPoint (.ppt, .pptx)
Images (.jpeg, .png, .webp)
Upload limits:
*Excel files: Basic text extraction only (no formulas, macros, or advanced features)
Up to 4 files per message
Up to 10 files per conversation
Maximum size: 10MB per file
How can I upload a file to a chat session?
There are two easy ways to upload a file:
Option 1: Drag and Drop
Simply drag your file into the Kaiya chat window
Option 2: Click on file icon
Click the 📎 paper clip icon next to the message box.
Select the file(s) you want to upload.
Send your message as usual.
What can I expect after uploading a file?
Once uploaded, Kaiya will extract text from your documents and use it to inform its responses. This makes it easier to get tailored insights, summaries, and support based on the content you've provided.
All files are processed securely with validation steps to protect your data.
How are files used and maintained?
Kaiya is designed with your privacy and data security in mind and the new file upload feature maintains those practices.
Uploaded files are only accessible within your chat session. They are not shared, used for training, or made available to anyone else
File content is used solely to inform Kaiya’s responses in your active conversation and will not be used for training purposes
Uploaded files are stored as part of the chat message history. If you delete the chat session, all associated files will also be permanently deleted.
Even if a chat session remains, files will be automatically purged from our system after one year.
The text content of the conversation may remain, but the file itself will no longer be available or retrievable after that time.
Tips for Best Results
Use clear, well-formatted documents for better text extraction
Combine related files into one message to keep the conversation focused
If Kaiya misses something, try rephrasing your question or pointing to a specific file