I'm on a 90-day trial through a program. Will I be charged automatically?

No. The 90-day trial requires you to manually convert to a paid membership. You will not be charged unless you actively choose to upgrade and provide payment information.

I'm on a 7-day trial. How do I avoid being charged?

Cancel your subscription before the 7-day trial ends. Go to My Account > Manage Subscription > Cancel Plan. If you cancel during your trial, your card will not be charged.

I'm on a 90-day trial. Can I activate my paid membership early?

Yes. You can convert to a paid membership at any time during your trial. If an early activation promotion is available, you'll see the discounted pricing when you select a plan in your account. Your 1-year paid subscription begins on the date you activate.

If I activate early, what happens to my remaining trial days?

Your remaining trial days do not carry over. When you activate early, your paid 1-year subscription starts immediately from that date. Any promotional discount you receive is in exchange for starting your paid subscription sooner.

Can I upgrade to a higher tier when I activate early?

Yes. When you convert from your trial, you can select any tier you're eligible for — including upgrading directly to Essentials or Premier if you meet the prerequisites. Any early activation discount will apply to the tier you select.

Will my early activation discount apply to future renewals?

No. Early activation discounts apply to your first year of membership only. Your subscription will renew at the standard rate for your tier on your annual renewal date.

Can I extend my trial period?

Trial extensions are handled on a case-by-case basis. If you need more time to evaluate the platform, please contact [email protected] before your trial expires. We'll work with you to find a solution.

What happens if my credit card is declined after my 7-day trial?

If your card is declined when we attempt to charge it:

If I got a 90-day trial and convert to paid, when does my year start?

Your 1-year membership begins on the date your payment is processed, not when your trial started. For example, if you start a 90-day trial on January 1st and convert on February 1st, your membership runs from February 1st through January 31st of the following year.

Why am I seeing pricing in a different currency or region?

We automatically detect your region based on your IP address to show you the most relevant pricing and currency. If the pricing doesn't match your actual location (for example, if you're using a VPN or traveling), contact [email protected] and we'll adjust your account settings.

Can I transfer my subscription to someone else?

Annual subscriptions are non-transferable. If you need to change the primary account holder, please contact support and we'll help you determine the best solution.

Do you offer monthly payment plans?

No. We only offer annual subscriptions to provide the best value and ensure members have adequate time to engage with the Prosci Methodology and see results.

I can't pay using a credit card. Do you have alternative payment options?

Yes! If your organization requires payment by invoice rather than credit card, you can request an invoice directly from the Membership checkout page. For more information on paying by invoice, see [Pay by Invoice Payment Option].

Is there a tax-exempt option when purchasing a new Membership?

If you need to make a tax-exempt purchase, please reach out to [email protected]

Where can I find a copy of my receipt?

You can retrieve your receipt directly from your profile by going to "My Account and selecting the "Manage Subscription" tab. From there you can go to "Billing History" and download a PDF version.

What if I'm having technical issues or the platform isn't working?

Technical issues are not covered under our refund policy if you're past the 14-day guarantee period. However, we're committed to resolving any platform issues quickly. Please contact [email protected] and we'll work with you to solve the problem.

You can view our platform status and availability history at status.prosci.com.

We reserve the right to modify this policy at any time. Any changes will be communicated via email to all active members. Changes will not apply to existing subscriptions until their next renewal date. Your continued use of our membership platform after policy changes indicates your acceptance of the updated terms.