Available for: License Holders and Teams Organizational Portal Setups
Why did my batch upload fail?
A majority of the issues come from the file itself.
When you fill out your file, it should contain the following information:
*The below example is a user that I want to add Proxima and Research Hub to but is not attending a Certification course.
First Name | Last Name | Email Address | 3 day graduation date | Proxima [P410] | Access Expires | Research Hub [P1432] | Access Expires |
Example | User |
| Y |
| Y |
|
What if my file is filled out correctly?
1. Go back to your file and check for spaces/extra characters
E-mails with special characters may not be accepted.
2. Download a new template from the portal and add your users again
3. Save as a CSV-UTF8 to help decrease the likelihood of a space causing an issue.
If Nothing Works:
Reach out to [email protected] attaching the original file that caused the error along with additional information on steps that were taken
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