Note: If you are having trouble receiving e-mails from the Portal, be sure to add [email protected] to the Safe Senders List in your inbox. If using Outlook, you can click here to review how.
I just received access to the Prosci Portal. How do I access the Prosci Portal?
Once a profile has been setup for you, an email will be sent from [email protected] and will be titled Prosci Portal - Update Password.
If you registered for a program, the e-mail will be sent to the e-mail included on the registration form.
In that email, there will be a link and/or button that you can click to Set My Password. Click that link and follow instructions for setting your password.
After setting a password, you will be directed to login and access Your Prosci Portal.
After successfully logging in, you will land on your Complete Profile page.
After setting up your password for the first time, all subsequent Logins can be accessed at portal.prosci.com
I registered someone else (or many other people) for a Training Program. How do they access the Prosci Portal?
As part of the Registration Form at checkout, the emails you included in there Registration Form will receive the invite emails to the Prosci Portal
How do I reset my password?
If you no longer have access to the email address you were set up with:
You can reach out to [email protected] and provide the old email address along with the preferred email address you'd like it changed to. Our support team will update your account accordingly.
If you are unable to login because you forgot your password
Also follow these instructions if you had received a link to join the Prosci Portal, but the link had expired or you can no longer find that email. However, you must use the same email address that was used to register.
Go to portal.prosci.com and you will be routed to the login screen. Enter your email and click Continue
On the next screen click Forgot Password? Make sure the email entered is correct, and then click Continue. You will see a success message that a Reset Password Email has been sent.
You will receive an email from [email protected] titled Prosci Portal - Update Password. In that email there is a link to Reset Password. Click that link and follow password reset instructions.
If you are able to login, and want to change your password
Go to My Account > Change Password. Click the Send Reset Password Email button.
You will receive an email from [email protected] titled Prosci Portal - Update Password. In that email there is a link to Set My Password. Click that link and follow password reset instructions.
If you are unable to login because you no longer have access to the e-mail and don't recall your password:
Reach out to [email protected] and provide the following:
Previous e-mail your account was under
Current e-mail you would like to set it to
How do I change the email on my account?
Go to My Account > Edit Profile. Scroll down to Email and click Change
Enter a New email and the Existing password, and click Submit
An email titled Complete your Prosci Portal Email Change will be sent to the new email with a link to Verify Email.
At this time, your email has not been changed. Until you verify the new email address, your old email will still be active on your account
We will also receive a notification to your old email address title Prosci Portal Email Change Requested to make you aware of the change
Open the email and click Verify My Email. This link will open up in your browser.
A notification that Your email has been changed will be sent to both the new and old email addresses
You will not be able to change the email on your account if you were added as part of a Licensed Organization. Please contact your License Administrator or [email protected] if you need further assistance. Additionally, consider subscribing to a Membership plan (e.g., Essentials or Premier) to access member-exclusive resources such as Kaiya AI and Proxima. This step is optional but recommended for accessing additional benefits.